Coronavirus

COVID – 19 Important Information for Clients and Families

As you know, there is ongoing and growing concern about the spread of COVID-19, also known as Coronavirus.

While we don’t need to panic, it does mean we need to respond responsibly in line with government and medical advice and begin planning for a potential worsening of the situation. We urge you to stay vigilant. Please do not attend our site or services if you are showing signs of a runny nose, sore throat, cough, fever or difficulty breathing, have been in contact with someone diagnosed with Covid-19, have been required to self-isolate, or have recently returned from overseas. Please wash your hands thoroughly when you enter one of our sites or use the hand sanitiser in the waiting area

What is The Psychology Hub doing to create a safe environment?

  • We have increased the frequency of environmental cleaning
  • We have provided hand sanitiser in the waiting area
  • We are actively reminding service users (that’s you, your child and/or carers and support workers) of the importance of good hygiene (like with this letter) and of social distancing
  • Good hygiene includes covering the mouth when coughing and sneezing (preferably into the elbow), disposing of tissues, and using alcohol-based hand sanitiser.
  • Where possible avoiding handshaking, hugging and other physical contact.
  • Our appointment email reminders prompt people not to attend if unwell, if they have been in contact with people who have Covid-19, have been required to self-isolate, or they have travelled overseas in the past few weeks
  • Staff or clients who have returned from any overseas travel will be excluded from the service for 14 days, and will require medical clearance before returning
  • Staff are asked to remain home if unwell- even if unrelated to Covid-19
  • Therapists have been given the option to provide telehealth services instead of coming into the clinic if they choose (see below)
  • Service users will be advised when they see or speak to their therapist next that telehealth options are available.
  • Where possible, we ask that people contact us first if they are going to attend with more than 3 others so that we can keep total numbers of people in our clinic down
  • All clients who attend our clinic must agree to their details being shared with local public health authorities if they become ill with a suspected infectious disease. If they do not agree they will not be able to attend.

If you are concerned that you or your loved one may be infected:

  • The national 24/7 hotline triages people with respiratory symptoms and those who are concerned about contact with a possible Coronavirus case. If you think you may be infected you can call the triage hotline on 1800 020 080.
  • Suspected Coronavirus patients can present in person to a GP clinic, a dedicated
    respiratory clinic or to a hospital ED if they call ahead.
  • Stay up-to-date on Covid-19 via the Australian Government Department of Health Website Please notify us ASAP.

Telehealth Services Available

Telehealth services will be available for any person who would like this option, however please be aware that the service will only be provided by telehealth where it is safe and clinically appropriate to do so. Face to face services will continue where clinically indicated

Non NDIS Clients

  • Mental health care plan/MHCP
  • Helping Children with Autism/HCWA referral
  • Chronic Disease Management/CDM plan
  • Are private paying or using private health care

1) You will now be required to make a co-payment if you have a MHCP, HCWA, or CDM. This means you will pay the full fee of $200 for a clinical psychologist and $170 for a general psychologist for each 50 minute session ($210 and $180 respectively on 01 July 2020) and then you are rebated the relevant MBS rebate. Rebates are as follows (for 50+min sessions):

  • $126.50 for a clinical psychologist and $86.15 for a general psychologist under a MHCP (including Eating Disorder items)
  • $86.15 for any psychologist under a HCWA
  • $53.80 for any psychologist under CDM plan

2) You are personally liable for our standard consultation fees (unless otherwise agreed with your clinician) if you:

  • Do not have a current MHCP, HCWA referral or CDM Plan or are not covered by Workcover
  • You have used the maximum number of MHCP, HCWA, CDM or Workcover sessions permitted
  • You are wanting to use your Private Health Fund

3) We do not Bulk Bill for any sessions, but some therapists offer concession rates to concession/health care card holders. Please discuss your individual needs with your therapist

4) You cannot claim Medicare and use private health funds at the same time
5) The cancellation period is currently 36 hrs and $110 for Non NDIS clients (this is payable by you and is not covered by Medicare or Private Health funds)
6) You will need to tell your therapist your location during every Telehealth appointment and provide us with two emergency contacts

7) We will email you a link for video sessions (this is emailed when you book a new appointment, as
a pre-appointment reminder and an SMS reminder)

What you need to do

  • Let your therapist know you wish to engage in Telehealth (video or phone)
  • Your therapist will email you a consent to Telehealth email which you will need to respond to
  • Email a copy of your Intake form (required at your first appointment) to Info@thepsychologyhub.com.au
  • Email a copy of your MHCP, HCWA, or CDM referral (if relevant)
  • Email your Workcover referral (if relevant)
  • Email a copy of your Concession/Health Care Card and/or CRN (if relevant)
  • Email your Medicare card number including reference and expiry (for children we also need the parent reference number and DOB)

NDIS Clients

  • Fee is $235.85 except behaviour support which is $212.30
  • Cancellation period 10 business days
  • Cancellation fee is the full fee
  • Let your therapist know you wish to engage in Telehealth (video or phone)
  • Your therapist will email you a consent to Telehealth email which you will need to respond to
  • Email a copy of your Service Agreement form (required at your first appointment).
  • Email your NDIS Plan and Participant number
  • Email the details for invoicing if you are plan managed
  • You will need to tell your therapist your location during every telehealth appointment and provide us with two emergency contacts
  • We will email you a link for Video sessions (this is emailed when you book a new appointment, as a pre-appointment reminder and the SMS reminder)

What are the next steps?

  • As always, you (or a nominated representative) should feel free to contact your therapist or our admin team if you are unsure about anything
  • We will be continuing to monitor the information provided by the government to ensure the best response in keeping people safe and infection free.
  • We need to acknowledge that at some point, this may mean our clinic will need to close. We are working on contingency planning to reduce the impact on our clients and staff.
  • We will keep you informed and provide as much lead-time possible if this is looking likely.
  • If we need to close our clinic we will actively work toward providing as many of our services remotely via telehealth. However, this may mean that some services such as assessment services will not be able to take place (e.g., IQ, Learning and ADOS assessments).

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Covid-19 explanation for Kids