Resources · Complaints & Feedback

Complaints and Feedback

Making a complaint

You can raise a complaint with us directly by phone on 1300 366 614 or by email at info@thepsychologyhub.com.au. If your complaint is about a staff member, it will be handled by either our Senior Allied Health Practice Administrator or our Director. If your complaint is about the Director, we would encourage you to raise it first with your own practitioner or with our Senior Allied Health Practice Administrator. You can also contact any of the external bodies below at any time.

Send us your feedback online

    Use this form to send us a compliment, a complaint, or a comment. Only the feedback box is required. You can leave your name out if you would prefer to be anonymous.

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    Your details optional

    If you leave these blank we will still record and act on your feedback, but we will not be able to tell you the outcome.

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    What happens next

    • We will acknowledge your complaint within 14 days.
    • We will give you a full response within 45 days, other than in exceptional circumstances.

    If you are not satisfied with our response

    You can take your complaint to an external body at any time:

    • Office of the Health Ombudsman — 133 646
    • Australian Health Practitioner Regulation Agency (AHPRA) — 1300 419 495
    • NDIS Quality and Safeguards Commission, for NDIS participants — 1800 035 544
    • Queensland Office of Fair Trading — 13 74 68
    • Commonwealth Ombudsman — 1300 362 072

    Our complaints documents

    Complaints and Feedback Procedure (PDF)How we handle a complaint, the timeframes we work to, and the external bodies you can contact at any time.→Complaints and Feedback Form (PDF)A printable form if you would rather write it down. It explains how to return it to us.→Feedback and Complaints — Easy Read (PDF)A plain-language version with pictures, explaining how to give feedback or make a complaint.→

    Feedback rather than a complaint?

    Tell us how we didShare what worked well and what we could do better, through our short client satisfaction survey.→