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Client Satisfaction Survey
Michael
2020-02-13T22:24:00+00:00
The Psychology Hub Customer Satisfaction Survey
Help us be great!
You are being asked to complete this survey because you have left our service or we haven't heard from you in a while.
The following questions are asking you about your experience with The Psychology Hub team as a whole (e.g., admin and booking team etc)
(It is optional to provide your details, but doing so will allow us to individually try and solve any problems.)
Name
*
First
Phone
*
Email
*
1. How likely is it that you would recommend The Psychology Hub to a friend or colleague?
*
Not at all likely
Extremely likely
1
2
3
4
5
6
7
8
9
10
Extremely likely
2. Overall, how satisfied or dissatisfied are you with The Psychology Hub?
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3. Which of the following words would you use to describe The Psychology Hub? Select all that apply.
*
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4. How well does The Psychology Hub meet your needs?
*
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5. How would you rate the quality of our service?
*
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
How satisfied are you with your Psychologist/therapist?
*
what is the name of your therapist
6. How likely is it that you would recommend your psychologist to a friend, family member or colleague?
*
Very likely
Likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Unlikely
Very unlikely
7. Overall, how satisfied or dissatisfied are you with your psychologist?
*
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8. How would you rate the quality of the service your psychologist provided?
*
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
9. How well did your psychologist meet your therapeutic goals?
*
A great deal
A lot
A moderate amount
A little
None at all
10. How well did you relate to your psychologist?
A great deal
A lot
A moderate amount
A little
A great deal to none at all
11. How would you describe your psychologist?
*
Experienced
Caring
Professional
Organised
Warm
Inexperienced
Uncaring
Unprofessional
Unorganised
Cold
12. Do you have any other comments, questions, or concerns?
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