Resources · Client Satisfaction Survey
Your feedback helps us improve. This survey takes about two minutes. You can complete it about your own experience or on behalf of someone you support. Your name and contact details are optional.
Who received the service? MeMy childSomeone else I supportPrefer not to say
What service did you receive? TherapyAssessmentAnother serviceNot sure
Who was your practitioner? optional
1 How likely are you to recommend The Psychology Hub to someone you know? Required 012345678910 0 = not at all likely · 10 = extremely likely
2 What is the main reason for your rating? optional
3 Overall, how satisfied were you with The Psychology Hub? Required Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfied
4 How easy was it to arrange your appointments? Very easyEasyNeither easy nor difficultDifficultVery difficultNot applicable
5 How satisfied were you with communication from our administrative team? Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedNot applicable
6 Overall, how satisfied were you with your practitioner? Very satisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedToo early to tell
7 How well did your practitioner understand the reason for attending? Extremely wellVery wellSomewhat wellSlightly wellNot at all wellToo early to tell
8 To what extent did the service meet your main goal for attending? CompletelyMostlyPartlySlightlyNot at allToo early to tell
9 Would you choose the same practitioner again? DefinitelyProbablyNot sureProbably notDefinitely not
10 What was the main reason you stopped attending? I completed the planned serviceI no longer needed the serviceI am taking a breakCostAppointment availabilityThe practitioner was not the right fitI chose another providerOtherPrefer not to sayNot applicable — I am still attending
11 What did we do well? optional
12 What is one thing we could improve? optional
13 Is there anything else you would like us to know? optional
Name
Email — only if you would like us to contact you
Would you rather raise a concern or make a formal complaint?
Read our Complaints and Feedback page for how we handle complaints and the steps to take.
